Scam Details

Impersonation Scam

Don't be fooled by a fake identity

WHAT IS AN Impersonation Scam?

This scam usually involves a phone call or in-app call (e.g WhatsApp) from someone claiming to be a local government official (e.g. government official, police officer or court official), staff from a bank or telco, or a representative of a Chinese bank or courier company.

Look out for these scam signs

Requests for your personal details

Calls or messages from courier companies, telcos, e-commerce platforms or government agencies asking for personal details, bank account details or OTPs.

Uses scare tactics

Caller claims you have committed an offence, have pending court cases, account issues, and threatens to escalate the matter to higher authorities if you do not cooperate.

Numbers with the "+" prefix

Numbers with a '+' prefix are not necessarily from Singapore, so beware.

Unsolicited phone calls or messages

Unexpected messages or calls with no prior contact with the person or organisation. Person is unable to provide specific details of the situation but pressures you for personal details.

How to stay safe

Don't pick up calls from these numbers unless you're expecting an overseas call.

Do not disclose your personal details to anyone without verification. Never share confidential information such as account passwords, OTPs with anyone. Banks and government officials will never ask you for bank transfers, personal details, bank account and credit card details, or OTPs over the phone.

Hang up immediately if the caller cannot identify themselves properly. Always verify the authenticity of the information or request through official websites, apps, email or call the company's hotline.

Do not click on URLs in unsolicited emails or text messages.

Do not act on requests for sensitive and personal information without verification, especially if the request is made out of the blue. If in doubt, ask someone you trust for a second opinion.

Impersonation Scam: Real Stories

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04 Oct 2023 | Impersonation Scam

Caller claimed to be from 'DBS'

I received a call claiming to be from "DBS Bank" saying that I have a pending transaction on my account and that to speak to a customer service officer press "1" and to repeat press 0. I hung up the call....

04 Oct 2023 | Impersonation Scam

Scammer tried to pretend he's a friend

He called me to inquire if I remembered him, addressing me by name. He introduced himself as Jonathan Tan, mentioned his new phone number, and requested that I save it. Additionally, he messaged me on…...

02 Oct 2023 | Impersonation Scam

Don't be fooled by Fake Friend Call scams

Just received a fake friend call this morning on 2/10/23. the caller knew my name. he spoke in mandarin and kept asking “don’t you remember me?” i said no, as i did not recognise his voice and don’t converse…...

GET SCAM-RELATED ADVICE: CALL 1800-722-6688 (Mon-Fri 9am-5pm, excl. PH)

GET SCAM-RELATED ADVICE:
CALL 1800-722-6688
(Mon-Fri 9am-5pm, excl. PH)

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