Software Update Scam

WHAT IS A Software Update Scam?

Victims receive a call from someone claiming that their computer is in need of a security or software upgrade. To get the upgrade, victims must give their software user account ID and password to the caller. Sometimes, victims are asked to type several commands onto their computer, after which their computer system falls under someone else’s control. Alternatively, victims might be asked to purchase additional software online. When they do, the scammers take their credit card or bank account details for their own fraudulent use.

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OF CASES REPORTED
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$

WORTH OF MONEY LOST
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  • Anyone who calls you with news intended to make you feel vulnerable, such as the security of your computer
  • Cold calls that lead to the caller asking for payment to perform a "software upgrade"
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  • Ignore such calls and never follow the caller's instructions to install software or type commands onto your computer
  • Never divulge personal info such as bank account details or credit card numbers to callers
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What to look out for

  • Anyone who calls you with news intended to make you feel vulnerable, such as the security of your computer
  • Cold calls that lead to the caller asking for payment to perform a "software upgrade"
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How to protect yourself

  • Ignore such calls and never follow the caller's instructions to install software or type commands onto your computer
  • Never divulge personal info such as bank account details or credit card numbers to callers
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RELATED SCAM STORIES

Showing 6 of 19 Stories
Showing 6 of 30 Stories
15 Mar 2020

Call from Microsoft turned out to be a scam

I first received a phone call from a girl with Indian accent who claimed to be sophie soon from microsoft tech support team. She had my name, Email and number. She told me that there were problems with…...

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I received a call from an Indian accent speaking guy. He claims that my internet is been misused and if I am in front of the computer right now and he will tell me what to do. So when I asked him where…...

31 Jan 2020

I received 2 unsolicited calls about Windows update

I received 2 calls recently about os update from windows 7 to windows 10. Both calls received between 8-9pm, One was on saturday night. Both callers said they were from microsoft and were here to help…...

05 Nov 2019

Scammer couldn't answer my simple question

Caller identified as singtel stating that my internet has been compromised by an overseas IP Address. She asked several questions about my network which I refused to answer and instead asked for the IP…...

01 Oct 2019

When I offered to call caller back, she hung up the phone!

Got a call today (1/10/2019 at 10:30 am) where the lady said she is calling from Singtel and that they have noticed many foreign ids accessing my computer and she will help me flush them out. I asked…...

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