Software Update Scam
As of first half of 2022
WHAT IS A SOFTWARE UPDATE SCAM?
An unknown caller claims your computer is in need of a security or software update. To get the update, you must give your software user account ID and password to the caller. You could be asked to key several commands into your computer, which gives someone else control over your device. You could also be asked to buy software online, which gives scammers the chance to steal your credit card or bank account details.
In another variant, the caller, claiming to be from a local telco, will ask you to download a remote software in order to help you resolve an internet issue. Very often, scammers will claim that your internet connection is facing issues and request that you download the remote software in order give them access to your computer.. After gaining access, scammers will ask that you access your bank account from the computer. They will then steal your online banking credentials after you do so.
Look out for these scam signs
Unsolicited phone calls that ask for payments to perform a software upgrade or resolve an internet issue.
Caller claims your computer or internet connection is at risk unless you let them do the upgrade or resolve the issue.
How to stay safe
Software Update Scam: Real Stories
19 May 2023 | Software Update Scam
I received a call around 10:45 am on my landline, and it was someone claiming to be a Singtel staff member with a strong Indian accent. They asked if my house's internet connection was working fine. They…...
09 Sep 2022 | Software Update Scam
They would send you an email about a renewal and said if you wanted to cancel it, please call 8887922761. The person on the other line sounded like an Indian and he claimed that I subscribed to a service…...
11 May 2022 | Software Update Scam
While watching a show online, a pop-up informing me that my computer had been locked. Message informed me to call a Microsoft number shown on screen. So I called, and the person on the other line had…...