Software Update Scam

Software Update Scam

As of first half of 2022

249

victims

Have fallen prey to scammers

$13900000

Total amount lost to scammers

WHAT IS A SOFTWARE UPDATE SCAM?

An unknown caller claims your computer is in need of a security or software update. To get the update, you must give your software user account ID and password to the caller. You could be asked to key several commands into your computer, which gives someone else control over your device. You could also be asked to buy software online, which gives scammers the chance to steal your credit card or bank account details.

In another variant, the caller, claiming to be from a local telco, will ask you to download a remote software in order to help you resolve an internet issue. Very often, scammers will claim that your internet connection is facing issues and request that you download the remote software in order give them access to your computer.. After gaining access, scammers will ask that you access your bank account from the computer. They will then steal your online banking credentials after you do so.

Look out for these scam signs

How to stay safe

Don't pick up calls from these numbers unless you're expecting an overseas call.
Don't download unknown software or give remote access to your computer to unexpected caller. Once access is given the other party is able to control your device
Don't follow instructions to install software or type in commands on your computer, especially if the request is made unexpectedly.
Never share personal information such as bank account details, OTPs, PINS and credit card numbers with strangers.
Never share personal information such as bank account details, OTPs, PINS and credit card numbers with strangers.

Software Update Scam: Real Stories

11 May 2022 | Software Update Scam

Pop-up message turned out to be a scam

While watching a show online, a pop-up informing me that my computer had been locked. Message informed me to call a Microsoft number shown on screen. So I called, and the person on the other line had…...

18 Mar 2022 | Software Update Scam

Fake Tech support scam

A hacking alert message with voice appeared when I switched on my laptop on 16/03/2022 around evening. Voice message said my laptop had been hacked and stop functioning and required technician to repair…...

18 Feb 2022 | Software Update Scam

Beware of impersonation scam phone calls

Indian guy called to inform that my Singtel internet is experiencing some issues and having connectivity issues. I May i check with u on how shld / where should I report a scam call claiming that my Singtel…...

GET SCAM-RELATED ADVICE: CALL 1800-722-6688 (Mon-Fri 9am-5pm, excl. PH)
GET SCAM-RELATED ADVICE:
CALL 1800-722-6688
(Mon-Fri 9am-5pm, excl. PH)
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