Software Update Scam

WHAT IS A Software Update Scam?

Victims receive a call from someone claiming that their computer is in need of a security or software upgrade. To get the upgrade, victims must give their software user account ID and password to the caller. Sometimes, victims are asked to type several commands onto their computer, after which their computer system falls under someone else’s control. Alternatively, victims might be asked to purchase additional software online. When they do, the scammers take their credit card or bank account details for their own fraudulent use.

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  • Anyone who calls you with news intended to make you feel vulnerable, such as the security of your computer
  • Cold calls that lead to the caller asking for payment to perform a "software upgrade"
  • Ignore such calls and never follow the caller's instructions to install software or type commands onto your computer
  • Never divulge personal info such as bank account details or credit card numbers to callers

What to look out for

  • Anyone who calls you with news intended to make you feel vulnerable, such as the security of your computer
  • Cold calls that lead to the caller asking for payment to perform a "software upgrade"

How to protect yourself

  • Ignore such calls and never follow the caller's instructions to install software or type commands onto your computer
  • Never divulge personal info such as bank account details or credit card numbers to callers

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