End suspicious calls
Anonymous | 24 Jan 2020
Impersonation Scam
i received a call from a hidden number ON CHINESE NEW YEAR EVE 2020. usually i don't pick up calls FROM UNKNOWN NUMBERS but since i was waiting for a delivery, i picked it up.
there was no one on the other end for almost one minute but i heard voices in the background and some static. after 1 minute, someone said "hello, I am from the technical department of singtel". he then went on to say the usual dialogue i've seen in other people's reports here, SUCH AS "we have received warnings from your ip address, some people are using it to access internet. when you log in to facebook, banks etc they can see your details."
tbh, from the moment he said "singtel" I knew it was a scam because singtel usually contacts my husband, not me, because i deflect whatever service that requires phone calls to my husband (#introvertproblems) but i decided to play along. i asked him "where are you from?" and again he repeated "FROM THE TECHNICAL DEPARTMENT OF SINGTEL". then I repeated again, "where are *you* from?" (because he also sounded foreign and it was hard to understand his accent) and again he repeated "fROM THE TECHNICAL DEPARTMENT OF SINGTEL, for three years in singapore". then i said "do you have any verification?" and he said "yes, you take pen and paper and write down this number and you can verify and you know we are from THE TECHNICAL DEPARTMENT OF SINGTEL". to which i replied "and where am I supposed to check this number against??" THEY ASKED ME TO REPEAT MYSELF AGAIN AND TO SPEAK LOUDER (I SEE THEY'RE PLAYING MY GAME TOO HUH) AND THEN I JUST SAID "NO I WILL NOT SPEAK LOUDER AND I WILL NOT REPEAT MYSELF I AM BUSY NOW OK BYE BYE."
WHILE ON THE PHONE I WAS ALSO ON WEB WHATSAPP AND MESSAGING MY HUSBAND TO CHECK WITH HIM, WHICH WAS WHY I DECIDED TO PLAY ALONG WITH THE SCAMMER'S PHONE CONVERSATION. MY HUSBAND WHO IS FROM THE IT DEPARTMENT OF HIS COMPANY ALSO SAID, IF THERE'S ANYTHING WRONG WITH WHATEVER SERVICE, THE CUSTOMER SERVICE DEPARTMENT WILL BE THE ONE TO CALL YOU -- NEVER IT/TECHNICAL DEPARTMENT!
HOPE THIS STORY HELPS SOMEONE!
Editor's Note: Pls end a call if you find it suspicious and call the company's official number to verify the identity of the caller. The Singtel tech support impersonation scam is an ongoing scam, hence, pls beware of this scam.
there was no one on the other end for almost one minute but i heard voices in the background and some static. after 1 minute, someone said "hello, I am from the technical department of singtel". he then went on to say the usual dialogue i've seen in other people's reports here, SUCH AS "we have received warnings from your ip address, some people are using it to access internet. when you log in to facebook, banks etc they can see your details."
tbh, from the moment he said "singtel" I knew it was a scam because singtel usually contacts my husband, not me, because i deflect whatever service that requires phone calls to my husband (#introvertproblems) but i decided to play along. i asked him "where are you from?" and again he repeated "FROM THE TECHNICAL DEPARTMENT OF SINGTEL". then I repeated again, "where are *you* from?" (because he also sounded foreign and it was hard to understand his accent) and again he repeated "fROM THE TECHNICAL DEPARTMENT OF SINGTEL, for three years in singapore". then i said "do you have any verification?" and he said "yes, you take pen and paper and write down this number and you can verify and you know we are from THE TECHNICAL DEPARTMENT OF SINGTEL". to which i replied "and where am I supposed to check this number against??" THEY ASKED ME TO REPEAT MYSELF AGAIN AND TO SPEAK LOUDER (I SEE THEY'RE PLAYING MY GAME TOO HUH) AND THEN I JUST SAID "NO I WILL NOT SPEAK LOUDER AND I WILL NOT REPEAT MYSELF I AM BUSY NOW OK BYE BYE."
WHILE ON THE PHONE I WAS ALSO ON WEB WHATSAPP AND MESSAGING MY HUSBAND TO CHECK WITH HIM, WHICH WAS WHY I DECIDED TO PLAY ALONG WITH THE SCAMMER'S PHONE CONVERSATION. MY HUSBAND WHO IS FROM THE IT DEPARTMENT OF HIS COMPANY ALSO SAID, IF THERE'S ANYTHING WRONG WITH WHATEVER SERVICE, THE CUSTOMER SERVICE DEPARTMENT WILL BE THE ONE TO CALL YOU -- NEVER IT/TECHNICAL DEPARTMENT!
HOPE THIS STORY HELPS SOMEONE!
Editor's Note: Pls end a call if you find it suspicious and call the company's official number to verify the identity of the caller. The Singtel tech support impersonation scam is an ongoing scam, hence, pls beware of this scam.
