Lazada staff will not make unsolicited phone calls to users asking for account details

Anonymous | 27 Nov 2021

Phishing Scam Impersonation Scam Online Purchase Scam

The scammer told me he was from lazada and asked me to check whether i bought nike shoes for australia, which i didn't. He asked me whether i wanted to cancel the order and told me he'll send me a 6-digit code to verify that i own the account. I didn't think much and just gave him the code.

After 15 minutes, i asked him why he needed to ask me so many questions (e.g. Do you know someone who lives in australia?, what is the name of your bank?) To cancel the order. I then went on the lazada website and realized that with just my email address and my phone number, he could click on "forgot password?" and log in with just the 6-digit code. I hope Lazada will change this. I then realized it was a scam and hung up.

The scammer tried to call me back with the following numbers: +65 9781 2304 and +65 9750 1009. He had an indian accent. He probably got my email address and phone number from an online database.

Luckily, there was no saved card details in my account so he didn't manage to pay for the 2 pairs of nike shoes he ordered from my account.

I then called Lazada. They confirmed it was a scam and that the scammer won't be able to complete the orders without my card numbers.

In the end, i only lost some personal information (full name, birthday, old addresses) but it's only because i was lucky that i didn't have any saved card details in this Lazada account.

Editor's note: Never share OTPs of any accounts with anyone. By releasing these OTPs, you are giving the 'key' of the account to scammers.